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Guest information

All you need to know

Cancellation Policy

We offer two room rates. Please read the following carefully before choosing your prefferred room rate.

Non-refundable Rate

This rate is non-refundable, non-changeable and non-transferable. You can cancel this reservation however no refund applies. 

Standard Rate

This rate CAN be cancelled up to 24 hours prior to the standard check-in time (2.00pm) with NO FEES. 

If you cancel your reservation inside 24 hours prior to the standard check-in time (2.00pm) there is a 100% cancellation fee.

IMPORTANT: All cancellations must be received in writing via email to reservations@mipadhotels.com 

Card Fees
Payments by Visa, Mastercard and American Express credit cards incur a 2.95% credit card surcharge. 

Check-in: from 2.00 pm Check-out: 10:00 am

Hotel Access: Main door is locked between 10 pm–7am After-hours access with the app or your room key

mi-pad Queenstown is 100 % smoke free. Please do not smoke anywhere in the hotel grounds, including the rooftop & courtyard. 

Food & Drink:
You are welcome to bring your own food and beverage to your accommodation and hotel public areas. Moderate alcohol consumption is also allowed but please be mindful of other guests.
 
Restaurants, Bars and Cafes
We do not have a restaurant on-site as we are only a few minutes’ walk from the best cafes & restaurants in town.
Ask reception staff for recommendations.

mi-vending
We have our mi-vending machines on every floor with complimentary hot drinks & a selection of Kiwi produced, local and healthy snacks.

Ice machines & water
Filtered cold water and ice for your drinks are available on every floor, next to the vending machines. Use the ice bucket & mi-pad glasses in your room. Our tap water is also filtered and drinkable.
 
Transport
Transport services available to get yourself to and from mi-pad Queenstown include public bus, Supershuttle, Taxi or Uber/Ola services.

Luggage storage
Complimentary storage is available for our guests on their arrival and departure day only. Need a few more days of storage? Going on a great walk after your stay? No problem, you can leave your bags with us on request. Additional overnight storage is $5 per bag, per night for up to 7 days.

Activities and adventures
Queenstown is the adventure capital of New Zealand and offers something for everyone. Ask our staff members for recommendations on local activities. We can even make the bookings for you (no extra charge).

Reviews

"We loved this hotel!"

"It's right in the heart of Queenstown. Staff were friendly and the rooms were comfy and clean. If you download the app, you can control your room temperature and lighting scheme through that, and use it as your key but if you're not tech savvy, don't worry - you can still get a regular key card. The free tea and coffee machines on each floor were a nice touch. A great value hotel!"

Rachel Edwards

"The room was perfect!"

"The bed was super comfy, bathroom modern and had everything you needed. One of the best parts was you could connect your Netflix and watch tv if the weather was a bit miserable. The free tea and coffee vending machine was awesome and the staff super friendly and helpful! The rest of the hotel was beautifully designed and very traveller friendly. The hotel was great for a quick walk into town and close to all the things to do in Queenstown."

Alice Hickson

"Great location, stunning rooftop view!"

"The location is great, hotel is very modern and high tech, free hot drinks machine on each floor, mood lighting in rooms, we managed to check in slightly earlier."

Mike Davies

"The smart app features were awesome!"

"It was new, very clean and great facilities, located close to cbd so very convenient. Making use of the app to access the room and smart feature controls worked well. Innovative sustainability initiatives in the hotel as well was a nice touch. The hotel staff were super friendly and helpful."

James Cann

"Location was fantastic."

"Greeting staff excellent. Facilities such as rooftop area, meeting/relaxation areas on levels 2 and 3 fantastic. Ice machines and free coffee/tea machines very thoughtful. Great to have a laundry."

Tom Sharp

"We loved everything!"

"Loved the convenience of being able to control the room temperature from my phone on an incredibly hot day, arriving back in our room to it nicely air conditioned. Coffee was amazing! So convenient for a short walk into town, perfectly located."

Bianca Hunt

"Great location, easy 3 min walk into town."

"Very friendly and helpful staff. Beautiful facilities, clean room, great ethos of trying to be more sustainable (no single use plastic packaged items in rooms). We stayed for our last night in NZ, after doing the Routeburn track and it was lovely! The hotel also kept our extra luggage stored whilst we did the hike."

Rob Tapp

"Location was fabulous."

"Walking distance to Queenstown CBD and all main attractions. Staff were very helpful and friendly. Love the balcony overlooking the CBD and lake, plus the livecam linked to your smart TV so you can check the outlook for the day without getting out of bed! The whole managing access and comfort of your room through a smart phone app was a fun experience in itself; especially the lighting options and temperature control :)"

Lara MacMillan

"The room was perfect!"

"The bed was super comfy, bathroom modern and had everything you needed. One of the best parts was you could connect your Netflix and watch tv if the weather was a bit miserable. The free tea and coffee vending machine was awesome and the staff super friendly and helpful! The rest of the hotel was beautifully designed and very traveller friendly. The hotel was great for a quick walk into town and close to all the things to do in Queenstown."

Craig Waddell